Terms and Conditions for Rachel Thomas Fine Jewellery

Last Updated: February 2025

Welcome to Rachel Thomas Fine Jewellery. By accessing or using our website, www.rachelthomasfinejewellery.com, you agree to comply with and be bound by the following Terms and Conditions. These Terms and Conditions outline the rules and guidelines for the use of our website and services. If you do not agree to these terms, please do not use our website.

These Terms and Conditions may be updated from time to time, so please review them periodically. All updates will be posted on this page and are effective from the date of publication.

1. Company Information

Rachel Thomas Fine Jewellery is a jewellery design company based in Ireland.

2. General Use of the Website

By accessing this website, you agree to use it only for lawful purposes. You may not use this website:

  • In any way that violates applicable local, national, or international law or regulation.

  • For the purpose of exploiting, harming, or attempting to exploit or harm others in any way, including but not limited to by exposing them to inappropriate content or asking for personally identifiable information.

3. Products and Services

  • All products listed on our website are subject to availability. While we strive to ensure the accuracy of the information provided on our site, Rachel Thomas Fine Jewellery does not guarantee that the descriptions, images, or prices of products are entirely accurate, complete, or current.

  • We reserve the right to modify, suspend, or discontinue any product or service without prior notice.

4. Orders and Payment

  • Order Acceptance: All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to availability, pricing errors, or issues with payment processing.

  • Pricing: Prices for products and services are listed in Euro (€) and are subject to change without prior notice. All applicable taxes, duties, and shipping fees will be added to the final price during checkout.

  • Payment Methods: Payments can be made by Bank Transfer, or other payment methods specified on our website. Transactions will be processed through secure payment gateways.

5. Returns and Refunds

As all of our jewellery pieces are custom-made to order for each client, we do not offer any form of refunds, exchanges, or returns once the go-ahead has been given on any piece. This includes all commissioned designs, bespoke creations, and personalised items.

However, should there be a manufacturing fault with your piece, please contact us within [X] days of receiving your order. We will assess the issue and, if verified, work with you to resolve it through a repair or replacement, as appropriate.

Please carefully review all design details and sizes before giving the go-ahead for production to ensure the final piece meets your expectations.

6. Intellectual Property

  • All content on this website, including images, text, logos, graphics, and designs, is the property of Rachel Thomas Fine Jewellery and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or reproduce any of this content without our prior written consent.

7. Privacy Policy

  • Your privacy is important to us. Please refer to our Privacy Policy, which is incorporated by reference into these Terms and Conditions, for details on how we collect, use, and protect your personal information.

8. Shipping and Delivery

  • As our pieces are all custom made, the shipping and delivery lead time will vary and we will do our best to provide the most up to date time frame at the time of ordering.

  • 6-8 weeks is the standard advised lead time on custom pieces from the time of proceeding.

  • Handover of a piece is preferred in person however we can arrange fully tracked and insured shipping if collection in person is not possible.

9. Liability

  • Rachel Thomas Fine Jewellery is not liable for any loss or damage arising from the use of this website, except as required by Irish law.

  • We are not responsible for any damages or losses resulting from delays in delivery or circumstances beyond our control, such as force majeure events.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. These links are provided for your convenience and do not signify our endorsement of those websites. We have no control over the content of third-party sites and are not responsible for their content, availability, or accuracy.

11. Applicable Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Ireland.

  • Any disputes arising from or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the Republic of Ireland.

12. Changes to Terms and Conditions

We reserve the right to update or change these Terms and Conditions at any time without prior notice. When we make changes, the updated terms will be posted on this page with the new “Last Updated” date. By continuing to use our website after changes have been made, you accept and agree to the updated Terms and Conditions.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please feel free to contact us at:

  • Email: rachel@rachelthomasfinejewellery.com

By using this website, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.

These terms are in accordance with Irish consumer protection laws, including the Consumer Protection Act 2007, the European Union (Consumer Information, Cancellation, and Other Rights) Regulations 2013, and the General Data Protection Regulation (GDPR).